7-10 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I only use your address for shipping, and only contact you regarding your order (usually per Etsy convo), or from conversations that you have initiated.
I respect your information, and do not share it with anyone, outside of what is necessary to create your order's shipping label--and nearly all are via Etsy labels, so it's information you have already placed in the Etsy system.
I do retain hard copies of order and label receipts for a time necessary for my tax processing, but I then do shred these hard copies.
Yes, most items can be made in a custom version per your color/size preference.
Most guitar straps & even other items can have a name, image or some small message added to them via silk screen, laser etching. I have created a listing "custom artwork on plain leather strap" for this on guitar straps, but please convo me if you're interested in this option on other items, or have other questions.
May 30, 2022
Most comfortable and best looking strap I’ve ever owned. I’m very happy with the purchase and I’d buy again. Thank you Susan!
Dec 27, 2021
Matched description - looks, smells & feels great! Time will tell if it is durable.
Dec 23, 2021
The item is beautifully hand crafted. It’s a gift for my dad, and I know he is going to LOVE this. 10/10 would recommend this seller and their gorgeous work. Super speedy which was a definite PLUS!
Dec 22, 2021
Beautiful craftsmanship and top notch quality!
Oct 22, 2021
absolutely gorgeous product,couldn't be more thrilled. perfect gift for my husband, thank you so much. can't wait to order again from you soon! thank you