3-6 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I only use your address for shipping, and only contact you regarding your order (usually per Etsy convo), or from conversations that you have initiated.
I respect your information, and do not share it with anyone, outside of what is necessary to create your order's shipping label--and nearly all are via Etsy labels, so it's information you have already placed in the Etsy system.
I do retain hard copies of order and label receipts for a time necessary for my tax processing, but I then do shred these hard copies.
Yes, most items can be made in a custom version per your color/size preference.
Most guitar straps & even other items can have a name, image or some small message added to them via silk screen, laser etching. I have created a listing "custom artwork on plain leather strap" for this on guitar straps, but please convo me if you're interested in this option on other items, or have other questions.
Mar 9, 2022
Very flimsy .. not what it appeared in photos Revised review!!! When I had a problem with the strap that I received.., the owner not only refunded my money and sent me a return envelope free of additional cost…but also sent me a bag full of samples to redo my strap. She explained the best options but also communicated with me to help in anyway to make my purchase right. This is a true professional!!! And it was a pleasure doing business with her..she took a bad situation and turned it totally in a different direction! I definitely will be doing business with this store again! Thank you thank you thank you!!
Mar 15, 2020
Susan has done it again! The pictures don’t do it justice. This strap is absolutely stunning. She’s a master of her craft and so patient with her customers. I will keep coming back for any strap needs!
Jan 13, 2020