5-7 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I only use your address for shipping, and only contact you regarding your order (usually per Etsy convo), or from conversations that you have initiated.
I respect your information, and do not share it with anyone, outside of what is necessary to create your order's shipping label--and nearly all are via Etsy labels, so it's information you have already placed in the Etsy system.
I do retain hard copies of order and label receipts for a time necessary for my tax processing, but I then do shred these hard copies.
Yes, most items can be made in a custom version per your color/size preference.
Most guitar straps & even other items can have a name, image or some small message added to them via silk screen, laser etching. I have created a listing "custom artwork on plain leather strap" for this on guitar straps, but please convo me if you're interested in this option on other items, or have other questions.
Feb 14, 2022
Beautiful work and wonderful quality!
Dec 14, 2021
This guitar strap is just beautifully made. It's nice and soft and the engraving Susan did is just perfect!
Jun 3, 2021
The lettering was awesome. Great gift!
Apr 2, 2021
Feb 19, 2021
My favorite seller on Etsy!!!! Incredibly high quality product, and fabulous seller. I wish I needed a guitar strap all the time because she is so wonderful to work with! She is patient, meticulous, and kind/caring about both her work and the buyer. She worked with me until we got the inscription I ordered just right, and she had excellent, consistent communication throughout. She's also very good-humored and made me laugh:) The final product is beautiful, fits perfectly, and is exactly what I had in mind. Thank you Susan!!!!