5-8 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I only use your address for shipping, and only contact you regarding your order (usually per Etsy convo), or from conversations that you have initiated.
I respect your information, and do not share it with anyone, outside of what is necessary to create your order's shipping label--and nearly all are via Etsy labels, so it's information you have already placed in the Etsy system.
I do retain hard copies of order and label receipts for a time necessary for my tax processing, but I then do shred these hard copies.
Yes, most items can be made in a custom version per your color/size preference.
Most guitar straps & even other items can have a name, image or some small message added to them via silk screen, laser etching. I have created a listing "custom artwork on plain leather strap" for this on guitar straps, but please convo me if you're interested in this option on other items, or have other questions.
Jul 19, 2021
Jan 13, 2021
LOVE LOVE LOVE! Not only was the turnaround time exceptional, the seller was amazing regarding providing feedback and offering support! This product definitely DID NOT disappoint !
Jan 6, 2021
Great strap came just as described and on time :)
Jan 2, 2021
I wish I could give more than 5 stars! AMAZING communication and even better quality. This things is suuuuper supple and feels “broke in”. Could not wait to get it and I’m overly impressed. I’m proud to own it! THANK YOU Susan!!
Jan 2, 2021
The traveler strap was just what my boyfriend was looking for. He loves it and I was very pleased with the seller! She was super communicative every step of the way and even made the strap a bit longer to ensure it would fit my boyfriend as he is not small! I also had it engraved with his initials and it is just what I was expecting. 10/10 would recommend!!!