4-8 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I only use your address for shipping, and only contact you regarding your order (usually per Etsy convo), or from conversations that you have initiated.
I respect your information, and do not share it with anyone, outside of what is necessary to create your order's shipping label--and nearly all are via Etsy labels, so it's information you have already placed in the Etsy system.
I do retain hard copies of order and label receipts for a time necessary for my tax processing, but I then do shred these hard copies.
Yes, most items can be made in a custom version per your color/size preference.
Most guitar straps & even other items can have a name, image or some small message added to them via silk screen, laser etching. I have created a listing "custom artwork on plain leather strap" for this on guitar straps, but please convo me if you're interested in this option on other items, or have other questions.
Dec 5, 2023
I was pleased with the first strap I got from Susan. With this strap she has outdone herself.
Dec 23, 2022
Absolutely love my purchase!!! Thank you for the quick shipping!!!!!
Mar 14, 2022
Very nice quality item. Exceeded my expectations - my son loves it!
Dec 27, 2021
The strap is very high quality soft leather with a beautiful color that matched the description. The seller also made an extra effort to get it to us in time for Christmas which was wonderful customer service. Thanks.
Nov 7, 2021
Awesome strap, super soft leather, very comfortable.